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Help Center, Guides, and Insights for Project Success

Find answers by role, learn how SabiTrack works, and read practical guidance for delivering accountable projects.

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General
Feb 09, 2026

How to Manage Multiple Vendors For Big Projects In 3 Steps

The Mistakes Everyone Makes When Hiring a Vendor

General
Feb 05, 2026

Who Should Use SabiTrack?

Who should use SabiTrack? Anyone tired of project chaos. See how it helps sponsors, vendors & teams

Help Center

Find answers by topic, role, or workflow.

How do I sign up?

Choose Get Started Free, select your user type, and follow the onboarding steps. You can create a project, join a workflow, or continue as an organization depending on your role.

What's the onboarding process?

SabiTrack asks for your role, basic account details, and the project or organization setup you need. Vendors may need verification before receiving protected payouts.

How do I reset my password?

Use Forgot Password on the login screen and follow the reset steps sent to your email or phone.

Is my payment information secure?

Payment and wallet workflows use secure payment partners and account controls. Project actions, approvals, and payout records are tracked for accountability.

How do I set up a project?

Create a project, define milestones, set deliverables and timelines, then invite vendors or project managers to collaborate.

What happens if a vendor misses a deadline?

You can review the project timeline, request updates, hold milestone approval, and use the audit trail to resolve next steps with the vendor or project manager.

How do I get verified as a vendor?

Complete the vendor onboarding flow with your business or professional details. Once verified, you can accept projects, submit proof, and receive milestone payouts.

When will I receive payment?

Vendor payouts are tied to approved milestones. Once the sponsor approves submitted proof, funds are released according to the project payment flow.

How do I manage multiple stakeholders?

Use the project workspace to define milestones, assign responsibilities, track evidence, coordinate approvals, and keep sponsors and vendors aligned.

Can I generate reports?

Project records, approvals, evidence, and payout history can be used to create stakeholder updates and accountability reports.

What is SabiTrack B2B?

SabiTrack B2B is an operations platform for managing teams, departments, vendors, approvals, budgets, and project execution with executive visibility.

Can SabiTrack integrate with our existing tools?

SabiTrack supports business workflows that can connect with file sharing, communication, ERP, and custom API needs during enterprise rollout.

What browsers/devices are supported?

SabiTrack works best on current versions of Chrome, Safari, Edge, and on supported iOS and Android devices.

How do I report a bug?

Contact support with the affected page, account role, screenshots or recordings, and the steps that caused the issue.

Is SabiTrack free to use?

You can create an account and explore core setup for free. Fees may apply for escrow, verification, enterprise rollout, advanced reporting, or other paid workflows.

What payment methods do you accept?

Available payment methods depend on your country, account type, and project workflow. The app shows supported options during setup or checkout.

What regions are supported?

We start in Nigeria, then expand to Ghana, Kenya, South Africa, Rwanda, and Côte d'Ivoire. More African markets will be added as we roll out payment rails and vendor onboarding in each country.

Is there a free trial?

Yes. You can explore the platform, set up a project, and test core features at no cost. Paid plans only apply when you start using escrow, vendor verification, or advanced reporting.

How does SabiTrack improve productivity?

SabiTrack cuts out the back-and-forth, removes guesswork, and keeps everyone aligned. Clear milestones replace scattered chats. Evidence-based updates reduce delays. Escrow keeps payments structured. Dashboards display what has been done and what remains to be done. Teams spend less time chasing information and more time finishing the work.

How do payouts work?

Payouts are tied to milestones. The sponsor funds the project into escrow. The vendor shares evidence when a milestone is done. Once the sponsor approves it, SabiTrack releases the payout. Everything is tracked, and both sides can see the full payout history.

Do I need to re-verify?

No. Once your verification is complete, you don't need to repeat it unless your business details change or we require updated documents for compliance purposes. If a re-verification is required, we'll notify you early.

Is SabiTrack free to use?

You can set up your account, create projects, and explore key features for free. Charges only apply when you use escrow, vendor verification, or other advanced tools tied to project delivery.

Have Questions? We're Here to Help!

Reach out to our support team for any queries or assistance.

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